[Brand] HERMES

[Category] Backpack

[Size]

Height: 34cm

Width: 31cm

Depth: 11cm

[Accessories] None

[Rank] AB

[Condition notes]

[Outside] Some scuffs and dirt.

[Inside] Relatively clean.

[Metal fittings]

Detailed explanation of product condition rank

N: New purchase

NS: Display item with minor scratches or unused item

S: Used item,lushentic grade but in good condition with little signs of use

SA: Used item in good condition with slight minor scratches and unnoticeable light stains

A: Used item with no major stains or scratches

AB: Used item with signs of use but can be used without any problems

B: Used item with signs of use, stains, scratches, stains, etc. but can be used without any problems

C: Used item with considerable scratches, stains, signs of use, and major scratches

D: Junk item with malfunctions, tears, etc. that cannot be used in its current state

[Other precautions]

Please check the photos and product description and understand that this is a used item before purchasing.

[Other precautions]

Please check the photos and product description before purchasing, and understand that this is a used item.

SHIPPING POLICY

We ship via EMS from Japan - EMS (Express Mail International Service).

TIMING

We aim to pack and ship all items with in 2 business days of when the order/payment has been received.  Subject to the country it can take between 7 – 21 days to arrive in your country.

TRACKING NUMBER

We will provide you with tracking information once the item has been shipped.

Note: After the items arrives in your country it has been known to take between 2~6 weeks to clear customs.  These delays are completely out our control and are decided by customs in each individual country.

International Buyers -Please Note:

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

These charges are normally collected by the delivering freight (shipping) company or when you pick the item up do not confuse them for additional shipping charges.

We do not mark merchandise values below value or mark items as "gifts"

US and International government regulations prohibit such behavior.

QUALITY & AUTHENTICITY

Our items are 100% authentic and are purchased directly from shops in Japan.  Our qualified staff have independent licenses that qualify them to check the authenticity of the items.

RETURNS POLICY

Returns

If you would like to return the item for any reason, please contact us first within 5 days of your receipt.

We accept returns which are sent back to us within 30 days of your receipt in the same condition as it was sold, unless otherwise agreed upon.

If free shipping was applied for the item, we will deduct the shipping fee from your original payment.

Please make sure to write "RETURN-CARGO" on the package when you are sending back the item. And send back the item using via POST OFFICE.

If you use different carrier to send back the item it might cost extra and the buyer has to be responsible for the extra shipping or extra charge. In that case we are going to have to deduct the amount of extra charge from the refund.

and please let us know the tracking number.

The buyer is responsible for all return shipping either charges.

Upon receipt of the returned item, refund will be issued. Please allow us several days to complete the refund process.

RETURNS POLICY

There are 4 reasons that we could accept product returns:

1) Unsatisfied with product

Please let us know as soon as possible if you are not satisfied with your purchase.  Once your purchase arrives at your delivery address, you must inform us within 10 days if you would like to return it and obtain a refund. A refund will only be made if the goods are returned to us in the same condition as they were when shipped to you. You will be responsible for the return shipping costs.

2) Product damaged or lost in Shipping

If the goods appear to have been damaged in shipping, you have 48 hours to notify us. Please send pictures of the damage. If we agree, acting reasonably, that the goods were damaged before delivery we must follow the below stated steps:

    -  Our company will make a claim with the shipping/postage agent.

    -  Shipping/postage agent will check details and submit a report to our company.

    -  If shipping/postage agent agrees that the damage was done during shipping we will refund cost of the product to you.

    -  Before amount is refunded product must be sent back to our company.  If damage claim is accepted our company will pay for any return shipping costs.

3) Delivery delays due to local country Customs process

If you decide to return the item due to delays in customs clearance or if you refuse collection of item any refund will not be issued until the item has been received by our company.  A refund will only be made if the goods are returned to us in the same condition as they were when shipped to you. You will be responsible for the return shipping costs.

4) Product is not as listed

If the goods appear to be different from the listed product, you have 48 hours to notify us. Please send pictures of the product and a copy of the invoice/listing details. If we agree, acting reasonably, that the goods are different from the listed item we will cover the costs of retur

Return Policy

We guarantee 100% authenticity and accept returns for 30 days after you received the item.

If you have any problems or not satisfied with your purchase, please contact us.

Contacts

Please feel free contact us by eBay message.

If you have any problem or question, please contact us ASAP.

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